Terms of Service

These Terms of Service (“Terms”) are an agreement between you and LaunchLayer (“LaunchLayer,” “we,” “us,” or “our”). By accessing launchlayerh.com or engaging our services, you agree to these Terms.

Our services

LaunchLayer provides website design and development, AI voice systems, SMS and email automation, CRM and workflow automation, and related services. The specific scope, deliverables, timeline, and fees for any engagement are defined in a separate proposal, statement of work, or written agreement (“Engagement Terms”). Where Engagement Terms conflict with these Terms, the Engagement Terms control for that project.

Proposals and quotes

Quotes and proposals are estimates based on the information available at the time and are valid for the period stated. Significant changes to scope may affect pricing and timelines.

Payment

• Fees, payment schedule, and any deposit are set out in the Engagement Terms.
• Project work may require a deposit before work begins. Recurring services are billed on the agreed schedule.
• Late or failed payments may result in paused work or suspended services.

Your responsibilities

• Provide accurate information, content, and access needed to complete the work.
• Respond to requests for feedback and approvals in a timely manner.
• Ensure you have the rights to any materials you provide to us.
• Use any AI, messaging, or automation systems we build in compliance with applicable laws (including consent and anti-spam requirements).

Intellectual property and ownership

Upon full payment, you own the final deliverables created specifically for you, except for third-party components and any pre-existing tools, libraries, or frameworks, which remain owned by their respective owners and are provided under their own licenses. We may showcase non- confidential work in our portfolio unless agreed otherwise in writing.

Third-party services

Our work may rely on third-party platforms (for example, hosting, scheduling, telephony, CRM, or messaging providers). Your use of those platforms is subject to their terms, and we are not responsible for their availability, performance, or actions.

Disclaimers

We deliver our services with professional care. However, the Site and services are provided “as is” without warranties of any kind, express or implied. We do not guarantee specific business results, such as a particular amount of revenue, leads, rankings, or conversions, as outcomes depend on many factors outside our control.

Limitation of liability

To the maximum extent permitted by law, LaunchLayer will not be liable for any indirect, incidental, special, or consequential damages. Our total liability for any claim arising out of an engagement will not exceed the amount you paid us for the services giving rise to the claim.

Indemnification

You agree to indemnify and hold LaunchLayer harmless from claims arising out of content you provide, your use of the deliverables, or your violation of these Terms or applicable law.

Termination

Either party may terminate an engagement as described in the Engagement Terms. Fees for work completed up to the date of termination remain payable.

Governing law

These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict-of-laws principles.

Changes to these terms

We may update these Terms from time to time. Continued use of the Site after changes take effect constitutes acceptance of the updated Terms.

Contact us

Questions about these Terms? Email hello@launchlayerh.com.